How can I check prices? 

Each case is unique, and pricing may vary depending on quantities or customization options. You can simply create an account on our website, where you will find a list of our most popular products along with their prices. You can add the products you’re interested in to your cart and place an order directly through the platform.

Otherwise, you can also send us a written request, and one of our Customer Service Advisors will get back to you as soon as possible.

How can I access the full range of products available?

CARTIER offers more than 5,000 different products, with nearly 1,000 kept in stock. Additionally, many products can be custom-designed, provided minimum order quantities are met.

Our transactional platform allows you to view a large selection of our products and their prices. You will have access to a price list and products tailored to you, your purchase history, order progress, and much more.

To get started, simply create an account on our website by clicking on the user icon located in the top right menu of the screen.

How can I create an account to place orders?

To create your account, visit our website and click on the user icon located in the menu at the top right of the screen.

If you have previously placed an order with CARTIER, either by phone or email, click on Request my access in the red box.

If you are a brand-new customer and have never purchased from us before, click on Create my account in the New Customers box.

Then, simply fill out the registration or access request form to receive a confirmation email.

How can I place an order?

Placing an order with CARTIER is simple, and you have several options: 

• Online orders can be placed directly on our website. You will find your order history, price list, and CARTIER’s most popular products, which you can add to your cart and order directly from the platform.
• Orders can also be sent by email to [email protected].
• You can also contact a Customer Service Advisor by phone.

For all our contact details, please visit the Contact Us page on our website.

All orders are processed Monday to Friday between 8:00 AM and 3:00 PM.

What is my minimum order quantity? 

As a specialized distributor, certain minimums apply. However, for many products, the minimum quantity is just one unit. For others, such as custom or personalized products, larger order volumes will be required. These requests will be handled individually based on your specific requirements.

Orders over $500 will benefit from more favorable shipping rates.

What are the shipping fees?

In general:

• For orders under $500, shipping fees will apply. These fees vary depending on the carrier, as well as the weight or cubic volume of the order. You may also use your own carrier for pickup at our warehouse.
• For orders over $500, we offer a flat-rate delivery service of $30 (except for deliveries to remote areas).

What are the payment methods?

Our policy aims to simplify your purchasing process as much as possible, which is why we offer multiple payment options.

The first purchases made with CARTIER can be paid before the delivery of the goods, either by credit card or bank transfer. Subsequent purchases can also be paid by check or bank transfer.

Payment terms may vary depending on the credit assessment, account history, and order value (e.g., different payment terms apply for equipment purchases).

What are your delivery times?

Our delivery times are short, as we regularly serve multiple regions in Quebec and Ontario.

For orders shipped by courier, delivery will take place the next day (or according to the conditions of the selected carrier).

For orders shipped by our truck fleet, the expected delivery date will coincide with the next business day when CARTIER serves the area.

These timeframes apply to all orders received before 3:00 PM for in-stock products.

Here are the details:

• Greater Montreal: daily delivery
• South Shore (from Boucherville to Brossard): daily delivery
• Quebec City region: delivery twice a week
• Ontario: daily delivery

For other regions, delivery frequency varies between once and twice a week.

Call us to find out the next scheduled delivery day in your area.

What territory does CARTIER serve?

CARTIER serves all of Quebec and Ontario.

What is the return policy?

At CARTIER, we strive to satisfy our customers. Our satisfaction rate is 98% and our error rate is less than 0.02%. Although the risk is low, errors can occur. In such cases, CARTIER accepts returns when the following conditions are met:

• The merchandise must be in good condition in its original packaging;
• You must have contacted a CARTIER Customer Service Advisor and obtained a Return Merchandise Authorization number;
• The maximum period of 30 days following the delivery date of the merchandise must be respected.

CARTIER reserves the right to apply a 15% fee based on the invoiced price of returned goods. Special-order items are non-returnable.

For more information, contact a Customer Service Advisor via our website.